When you call Sherburne—consider it done.

We started Sherburne Management, Inc. around 1990. Since then, we have worked to provide custom, year-round, professional property management services to our clients on Nantucket.

Yes; we are fully insured with professional property management insurance including worker’s compensation and liability as well as errors and omissions insurance.

We have an annual management fee that is low compared to others on Nantucket. We do not see this fee as a source of income but to cover our costs associated with our house inspections. After that, you are only charged only for the services that you secure through Sherburne. As our clients know, there is an array of services available to them including: landscaping, carpentry, plumbing, electrical, HVAC, cleaning, design support, painting and everything in between. Once we satisfy those requests, we post the expenses to the specific accounts.

We have several services that rise to the top. The first would be the response time to our client’s initial calls. We emphasize ongoing communications between client and Sherburne from day one. Whether they are dealing with Stacie in the office or Billy, Mike and Chris directly through our cell phones, we are available to our clients, and this extends to their guests, tenants or other family members.

Secondly, landscaping costs, HVAC and cleaning are three areas in particular that leave us with satisfied clients. On the landscaping, our hourly charge is significantly below Nantucket’s market rate. In terms of the HVAC support, Nantucket generally lacks competent service technicians; however, Sherburne is well-positioned to respond to all HVAC calls for our clients. In terms of cleaning, Stacie handles the cleaning through our office. This includes thorough spring cleanings, rental turnovers and routine maid service requests. This department is particularly reliable and works on a first come-first serve basis.

When we first meet a client, it is important to emphasize two important items.

A) It is important to look at this as a long-term commitment. Sherburne is not looking to get someone through the winter or a client surviving the chaotic summer. Our goal is a pro-active approach where we look down the road through open communications.

B) Secondly, it is important to map expenses. We know what the annual management fee is. We can estimate landscaping, cleaning, routine maintenance, etc. So, what are we left with? We are left with emergency calls or unanticipated expenses. If we can work together on nailing down anticipated expenses, it goes a long way to re-cementing that bond of trust between the owner and the management company.